The HGTag backoffice offers specific functionalities for the Production role, allowing you to manage products, create and send scan requests to configured readers, and consult statistics on the dashboard.
Production
to Manage your products, operators, requests and a production dashboard.
Introduction
The Production role consists of 4 sections:
- Products: Management and maintenance of available products.
- Operators: Management of operators who can perform scans.
- Requests: Creation and tracking of scan requests.
- Production Dashboard: A dashboard to view statistics and analysis of requests made.
Products
The Products section allows you to manage your platform products: create new products, edit, show and delete existing products.
Creating products
To create a new product we will use the Add button:
The data to be indicated will be:
- Name: Product name.
- Cigar amount: Number of cigars contained in the box.
- Litter amount: Number of layers.
- Length (cm): Length in centimeters.
- Width (cm): Width in centimeters.
- Height (cm): Height in centimeters.
- Ring position: Position of the ring (band) on the cigar. It can have two values:
- Head: Ring located at the head of the cigar.
- Foot: Ring located at the foot of the cigar.
- Mastercase in case: Number of cases that fit into a mastercase.
- NFC read instructions: Text specifying instructions for the NFC readers.
- Product image: Image of the product.
Once the data is indicated, we will press Save.
Editing products
To modify a product, we will use the Edit button
On the edit screen, we will modify the desired data and press the Save button.
Deleting products
To delete one or more products it is enough to select them with the check field and press the Remove button:
Products linked to experiences, requests, or other sections cannot be deleted and will not display the delete option.
Operators
The Operators section allows you to manage the operators responsible for scanning: create, edit, show and delete operators.
Creating operators
To create a new operator we will use the Add button:
The data to be indicated will be:
- Name: Operator name.
Once the data is indicated, we will press Save.
Editing operators
To modify an operator, we will use the Edit button
On the edit screen, we will modify the desired data and press the Save button.
Deleting operators
To delete one or more operators it is enough to select them with the check field and press the Remove button:
Operators linked to a request, cannot be deleted and will not display the delete option.
Requests
The Requests section allows you to create and send scan requests to system readers: link boxes with rings, activate or deactivate tags, or replace defective rings.
Creating requests
To create a new request, press the Add button in the top right corner.
A window will open where you must specify:
- Product: The product associated with the request.
- Type: The type of request you wish to execute.
Press Add to register the request. It will be created in Sent status, pending processing by the reader.
Types of request
- Link box-ring Allows linking boxes with rings.
-
- Specifying the number of boxes to scan is mandatory.
- Can be combined with the Activate or Deactivate tags type.
- Activate tags Marks the scanned rings as active.
-
- Specifying the number of boxes to scan is mandatory.
- Can be performed together with the Link box-ring and Set production date types.
- Deactivate tags Marks the scanned rings as inactive.
-
- Specifying the number of boxes to scan is mandatory.
- Can be performed together with the Link box-ring and Set production date types.
- Set production date Allows giving a production date to the read products.
-
- Specifying the number of boxes to scan and the production date is mandatory.
- Can be performed together with the Link box-ring and Activate or Deactivate types.
- Replace defective tags Starts the process to replace defective rings with new rings.
-
- It is mandatory to specify the number of rings to replace, as well as the remarks.
- Upon pressing Add, the new request is registered in Sent status and a guided wizard starts with the following steps:
- In step 1, the defective tags will be scanned. Once scanned, click Next.
-
-
- In step 2, the new tags will be scanned. Once scanned, click Next.
-
-
-
- In the final step, the substitution will be attempted. If there is an error, it will be displayed on this screen, and you will be able to go back to resolve it and try again. If everything is correct, the wizard will finish.
-
Request statuses
Once processed, requests change status based on the result:
- Received: The request has been processed successfully. The reception date is displayed along with a download icon to retrieve the reader response file.
- Error: The request has not been processed successfully. A warning icon is displayed, allowing you to view the reasons for the error:
Check request details
Once requests are processed, regardless of whether they change to Received or Error status, you can view their details by clicking on the eye icon:
This view displays both the values specified in the request (at creation) and the values after processing, such as: start date, end date, processing time, the reader that executed the request, and the participating operators:
From this screen, you can also use the Download button to download the reader response file.
Exporting requests
In the event that internet access is unavailable in the factories where the reading devices are located, the ‘Export’ button in the backoffice allows you to export the requests currently displayed in the list.
You can filter by any field (e.g., requests with ‘Sent’ status) to export only the necessary Requests.
Clicking the ‘Export’ button generates a ZIP file containing a JSON file for each request. This ZIP file can be saved to external storage and the files transferred to the machines to proceed with the required readings.
Production Dashboard
This section allows you to view statistics for the requests made.
From this panel, you can apply filters such as reader, request type, or product to narrow down the displayed information.
The dashboard graphically presents key activity data, such as the number and type of requests, reader usage, and the most scanned products.
A second tab includes a list of existing products.
The list displays the information from the master record, as well as the total number of processed requests and the total boxes associated with the product.
Clicking on the product name link opens a new browser tab, directly accessing the product details in the master record.
How can we help?
If you have more questions you can access the different Tutorials available in this help, the Documentation or our FAQS.